No Power overnight - GWL incompetence

A polar vortex hit us on the weekend of February 3/4/5 in 2023.

Temperatures without wind chill came down to -29 C

On Feb 3, a fire alarm happened at 7 PM. The fireman came and determined it was not a fire.

AT 9:30 PM we lost power in the building. The GWL service number told us it was an area power failure. It was reported to Hydro Quebec and put on their map. There was power on the street and all neighbouring stores and residences.

At 2 AM it was determined the power problem was in the building and not Hydro Quebec and the off-site janitor came in and resolved the problem, but there was still no power in the Penthouse apartments. He was not aware the Penthouse had no power.

At 7:30 AM the penthouse apartments measured about 5 degrees Celsius. Tenants called the GWL service number. We reported the issue with the GWL service number and they said that "Maintenance was aware of the problem" but did not have any further information

At 8:10 AM I called the off-site janitor "directly" and he was "not aware that there was no power in the penthouse".

He came at 9 AM and found a circuit breaker for the whole penthouse had tripped. We had power and heat again.

On Sunday morning of Feb 5 at 2 AM another fire alarm happened. The pipes froze in the gym. It was reported the night watchman was not there.

As of Wednesday, Feb 10 AM, no response to my email complaints. Nor were any apologies received from GWL.

The GWL emergency service number sucks.

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