Promise to clean my apartment ... promise broken, refused to return my email and phone calls.

On May 28, I complained about the dirt from the construction and I asked when the construction will be finished so I can  have my apartment cleaned.  She offered to clean my apartment with the professional cleaning crew.  I asked Sandra for this in writing.  She sent the following

May 28 2013

xxx,

This email will confirm that our cleaning crew will clean all the dust in your apartment, at a date of your choosing.  As I mentioned, they are here Monday to Friday, 9am to 5pm.

Best,

-- 

I was going to be on vacation for three weeks and asked to to have the apartment cleaned.  She said it would be cleaned July 4th.  

I sent her an email on July 9th to see how the cleaning went  .... she does not answer me.

I resent the email July 12.  she does not answer

July 17 ... she does not answer.

On July 24 I sent an email telling her NOT to come into my apartment. ...  she does not answer.

I called, and left messages ... she does not call me back.

I called July 25 and talked to Julia, the secretary asking to acknowledge my email not to come in.

Nobody calls me back.  Nobody responds to my email.

I had the apartment professionally cleaned and will deduct this from my September rent.  I already paid my August rent.